Frequently Asked Questions

Our MOQ varies by product type. For PET color films, the typical MOQ is 500kg per color. For metallic yarns and threads, it starts from 100kg. We also accept small trial orders to help you evaluate quality before committing to larger volumes.

You can contact us via email at 746122027@qq.com or call +86 135-6694-3994. Simply share your product requirements including color, thickness, width, and quantity. Our sales team will provide a quotation within 24 hours.

We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), and Western Union. For first-time orders, we typically require a 30% deposit with the balance paid before shipment. For regular customers, we offer flexible payment terms.

Yes, we encourage trial orders. You can start with a smaller quantity to evaluate the product quality and our service. Trial order MOQ is typically lower than standard production runs.

We produce a full range of PET films including colorful film, magenta film, blue film, gold film, yellow film, black film, silver film, and color-coated film. We also offer laser holographic films for special decorative effects.

Absolutely. We specialize in custom solutions. Our R&D team of 10+ engineers can develop custom colors, thicknesses (ranging from 12 to 100 microns), widths, and finishes. We provide free samples for your evaluation before full production begins.

Our metallic yarn range includes gold & silver flat wires, laser-illuminated multicolored flat wires, pure gold flat wires, pure silver flat wires, pure gold and silver composite wires, embroidery threads, and single/double covered wires in various colors.

Our PET films typically range from 12 microns to 100 microns in thickness. Standard gauges are 12, 15, 19, 23, 25, 36, 50, and 75 microns. Custom thicknesses can be developed upon request.

Yes, our laser holographic films feature brilliant rainbow and multi-color optical effects. They are widely used for decorative packaging, anti-counterfeiting labels, gift wrapping, and textile applications.

Standard lead time is 7-15 business days depending on the product type and order size. For in-stock items like common film colors, we can ship within 3-5 days. Custom colors or specifications may require 15-20 days for R&D sampling and production.

We offer multiple shipping options including sea freight (FCL and LCL), air freight, and express courier (DHL, FedEx, UPS). For large orders, sea freight is the most cost-effective. We can also arrange door-to-door delivery.

Yes, we export to customers worldwide. Our products are shipped to markets across Southeast Asia, the Middle East, Europe, South America, and Africa. We handle all export documentation and customs requirements.

All products are securely packaged for international transit. Films are wound on sturdy paper or plastic cores, wrapped in moisture-proof material, and placed in cartons or on pallets. We use fumigation-free wooden pallets for sea freight.

We implement full-process quality inspection including incoming material testing, in-process monitoring, and final product verification. Key tests include color fastness, adhesion strength, thickness uniformity, surface defect detection, and glitter powder shedding tests.

Yes, we provide free standard samples for evaluation. Custom samples involving specific color matching or special specifications may incur a small sample fee, which will be credited toward your first bulk order.

We are certified as a National High-Tech Enterprise and a Provincial Science & Technology SME. Our company maintains strict environmental compliance standards and has invested significantly in eco-friendly coating processes to address air pollution concerns.

We use spectrophotometer equipment for precise color measurement and maintain detailed color formulation records. Each batch is compared against approved reference samples. Our long-term partnerships with base film suppliers also ensure raw material consistency.

We provide comprehensive after-sales service including technical guidance for product application, quick response to quality inquiries, replacement or credit for any confirmed quality issues, and ongoing communication for reorders and new product development.

Yes, our technical team is available to guide you on proper storage, handling, and processing of our films and yarns. We can also recommend the best product specifications for your specific application requirements.

If any product does not meet the agreed specifications, we offer replacement or credit on your next order. Claims must be submitted within 30 days of receipt with supporting documentation including photos and test reports.